Manufacturing Company
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Background. A business that has been in existence for 30 + years with a stable workforce.
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Customers: A range of impressive international organizations.
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Product: a critical component of aeronautical engines
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Reason for the Review: Two reasons:
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Potential sale of the business – the Directors were all considering retirement and were keen to demonstrate the characteristics of an experienced and stable workforce to potential buyers.
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Customer demand – customers required a systematic approach to continuous improvement. The Board interpreted this as encompassing all aspects of the business, including the workforce.
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The Review Process:
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Pre-review involved a day of data collection which involved interrogating a range of existing spreadsheets.
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The main Review was carried out by the Board of Directors with external facilitation. Incorporating both item relevance and item ratings, it took 4 hours. The Directors found the process so useful that they requested a second Review by the Heads of Department.
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The second Review used the existing item relevance and focussed on item ratings. This took 2 hours.
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Both Reviews were analysed. Opportunities for improvement were found as a result of Review 1 on its own, and also comparing Review 1 results with Review 2 results. Examples include:
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Using up to date technology to its maximum potential
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Empowering the workforce to monitor and control the quantity / quality of output
- Appointing someone in the Senior Management Team to be responsible for initiating discussion on people and organisation
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